Cancellation and Refund Policy
At Being Social, we value our clients’ satisfaction and aim to provide high-quality digital marketing services. We understand that circumstances may arise that require you to cancel or request a refund for the services you’ve purchased from us. To ensure a clear and fair process, please review our Cancellation and Refund Policy below:
- Service Cancellation: You may cancel any ongoing digital marketing service with us at any time. To initiate a cancellation, please contact our Customer Support team via email at email@example.com We recommend providing written notice for record-keeping purposes.
- Notice Period: We require a minimum notice period of 30 days before the next billing cycle to process cancellations effectively. Any requests received after this period will be processed in the following billing cycle.
- Refund Eligibility: Services that have already been provided or initiated are not eligible for refunds. Refunds are generally considered for unused portions of prepaid services or in cases of dissatisfaction with our services (subject to our satisfaction guarantee, if applicable).
- Satisfaction Guarantee: We are committed to delivering results and exceeding your expectations. If you are dissatisfied with our services for any reason, please contact our Customer Support team within 10 days of the service start date. We will work with you to address your concerns and, if necessary, process a refund in accordance with our satisfaction guarantee terms.
- Unused Prepaid Services: If you have prepaid for digital marketing services and decide to cancel before utilizing the entire service, you may be eligible for a prorated refund. The refund amount will be calculated based on the unused portion of the service.
- Payment Method: Refunds will be issued to the original payment method used for the purchase. Please allow 60 business days for the refund to reflect in your account, as processing times may vary depending on your payment provider.
- Exceptions: Certain services, such as custom design work, consulting, or third-party expenses, may not be eligible for refunds. These exceptions will be clearly communicated during the service agreement process.
- Communication: All cancellation and refund requests must be submitted in writing to our Customer Support team via email. We will acknowledge your request and provide guidance on the next steps.
- Dispute Resolution: In the event of a dispute or disagreement regarding a cancellation or refund, we encourage open communication to reach a mutually satisfactory resolution. If an agreement cannot be reached, the matter may be subject to mediation or arbitration.
- Policy Updates: Being Social reserves the right to modify or update this Cancellation and Refund Policy at any time. Changes will be posted on our website, and it is your responsibility to review the policy periodically.
- Contact Information: For all inquiries related to cancellations, refunds, or our Cancellation and Refund Policy, please contact us at firstname.lastname@example.org
By using our services, you acknowledge and agree to abide by the terms and conditions outlined in this Cancellation and Refund Policy.
Last Updated: 04-09-2023